Privacy Policy

Genie Senior Services Edmonton ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://genieseniorservicesedmonton.com, communicate with us, or engage with our services.

1. Information We Collect

We may collect personal information you provide directly to us, such as:

Name, address, phone number, and email address
Project details and service requests
Payment and billing information (if applicable)
Communication preferences
Other data voluntarily provided via forms, email, or phone

We also automatically collect certain technical data when you visit our website, including:

IP address and browser type
Pages visited and time spent on our site
Device and operating system details
Cookies and usage tracking technologies

2. How We Use Your Information

We may use your information to:

Provide roofing estimates, services, and customer support
Respond to inquiries and schedule appointments
Send transactional and marketing communications
Improve our website, services, and user experience
Comply with legal obligations or resolve disputes

3. SMS Communication and 10DLC Registration

By submitting your phone number to us, you agree to receive SMS messages related to service updates, appointment scheduling, project communication, and promotional offers. In compliance with 10DLC (10-Digit Long Code) regulations, your phone number may be used in registered SMS campaigns. These campaigns ensure delivery via trusted carriers and may include:

Job reminders or scheduling confirmations
Service-related updates or delays
Special promotions or announcements

Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance.

Your phone number and personal data will never be sold or shared with third parties for marketing purposes.

4. How We Share Your Information

We do not sell or rent your personal information. We may share data with:

Service providers and contractors who assist in fulfilling your roofing project
Legal or regulatory bodies if required by law
Analytics and marketing partners to optimize site performance (anonymized)

All third-party access is governed by strict confidentiality and data protection agreements.

5. Your Rights and Choices

You have the right to:

Access or update your personal information
Request deletion of your data
Opt out of marketing emails or SMS at any time

To make any of these requests, please contact us at stephanie@genieseniorservices.com.

6. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, misuse, or disclosure. However, no transmission over the internet is 100% secure.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies separately.